Refund policy
Return and Refund Policy
Last updated: June 25, 2025
At Noohn, we take pride in our premium, cruelty-free, reusable false eyelashes. To ensure the safety and hygiene of our customers, all lash purchases are final sale and cannot be returned or exchanged.
Please Note:
- Due to hygiene reasons, we cannot accept returns or exchanges on any false lashes.
Damaged or Incorrect Items
We want you to be completely satisfied. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of deliver at support@noohn.ca with:
- Subject Line: Return/Refund [Your order number]
- A photo of the damaged or incorrect item
We will review your case and provide a replacement or solution where appropriate.
Shipping & Handling
- Shipping costs are non-refundable
- Please ensure your shipping address is accurate at checkout, as we are not responsible for lost packages due to incorrect addresses.